Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards, debit cards, and secure payment options available at checkout through Shopify.
Can I cancel or change my order?
Orders are processed quickly to ensure fast shipping. If you need to make changes or cancel an order, please contact us immediately at roseshafei@yahoo.com. We cannot guarantee changes once an order has been processed.
How do I know if my order was successful?
After placing your order, you will receive a confirmation email with your order details.
How long does shipping take?
Estimated delivery times:
- United States: 5–12 business days
- International Orders: 7–21 business days
Shipping times may vary depending on your location and carrier delays.
Do you offer international shipping?
Yes! We ship to many countries worldwide.
Will I receive tracking information?
Yes, tracking information will be sent by email once your order ships (if tracking is available).
Why is my package delayed?
Shipping delays can happen due to:
- Customs processing
- Carrier delays
- Weather conditions
- High shipping volume
We appreciate your patience during these situations.